- What counts as one Page Credit?
- One Page Credit normally covers one successfully processed page through ingestion, OCR, basic layout processing, structured document creation, search indexing, and one standard extraction profile.
- What happens when I reach my monthly Page Credit limit?
- Processing pauses at the hard usage limit. You can request a manual top-up or discuss a different plan; surprise automatic overage charges are not applied.
- Are blank or duplicate pages charged?
- Blank pages and exact duplicates rejected before billable processing are not charged. Digitext-caused failures and retries also do not create duplicate charges.
- What is an AI Action?
- An AI Action measures bounded Assistant work, such as a verified lookup, summary, or comparison. Search, filtering, citation opening, review, correction, and standard exports do not use AI Actions.
- Can I purchase extra Page Credits?
- Published top-up options are shown on this page. Purchasing is not self-service in the preview, so contact support to discuss capacity.
- Do unused credits roll over?
- Up to 25% of unused included Page Credits may roll into the next month only. Purchased Page Credit and AI Action packs remain valid for 12 months unless an enterprise agreement states otherwise.
- How does yearly billing work?
- Yearly plans are billed once per year at a 10% discount. Included Page Credits and AI Actions still refresh monthly.
- Can I change plans?
- Plan changes are not self-service in the preview. Contact support to discuss the right plan and timing.
- Is API access included?
- API access is available as a Starter add-on, included with published allowances in Professional and Business, and custom for Enterprise and Private AI.
- Can Digitext run with private or local AI?
- Private or local processing can be designed under a Private AI agreement. It requires separate infrastructure review, implementation, and validation.
- Are scanner devices included?
- Plans include scanner-agent allowances, not scanner hardware. Direct scanner control is not available in this preview.
- Is custom onboarding included?
- Business includes standard onboarding. Dedicated or custom onboarding is available for custom plans, while additional implementation work may be quoted separately.
- Are taxes included in the displayed price?
- Applicable taxes and final billing terms are determined by the customer agreement.
- Does the Free Trial include live OCR?
- No. Production document processing is under validation. The preview supports guided samples, imported structured documents, and manual text workflows without silently processing uploads.